FAQ

Additional Questions are Welcome!

If you or someone you know is having a mental health crisis, please call the crisis line for your county. Call 911 if there is immediate danger of physical harm.
Philadelphia County: 215.686.4420

Crisis lines provide access to staff who are specifically trained for dealing with mental health crises. Someone is available 24/7 to assess the situation, arrange for an in-person evaluation, and/or make referrals as needed.

You can also call one of the following national hotlines to be referred to the closest crisis center:
National Suicide Prevention Lifeline:
1-800-273-TALK
Crisis Text Line: 741-741

What local resources are available for coping with a mental health crisis? 

We understand everyone has unexpected changes to their schedules and your therapist will work to be accommodating within reason. However, without 48 hours advance notice, you will be charged for missed/cancelled sessions. Please note: missed or cancelled sessions are not able to be submitted for insurance reimbursement.

Do you have a cancellation policy?

Suspected child abuse or dependent adult or elder abuse. Therapists are mandated reporters and required to report this to appropriate authorities.

If a client is threatening serious bodily harm to another person. Therapists are mandated reporters and required to report this to the appropriate authorities.

If a client intends to harm himself or herself. The therapist will make every effort to work with the individual to ensure their safety. However, if an individual does not work collaboratively with the therapist, it is possible additional measures may need to be taken including calling a loved one or 911 to ensure the safety of the individual.


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Generally, the therapeutic relationship between the client and therapist is confidential. However, there are a few exceptions to this rule (as required by law), including:

Is therapy confidential?

Unfortunately, this is not possible to say in a general FAQs page. Everyone’s circumstances are unique to them. The length of time to accomplish your goals depends on your desire for personal development, your commitment, and the factors that are driving you to seek assistance in the first place. Research does support that weekly sessions are the most effective in order to get the most therapeutic benefit and build up momentum towards your goals.

How Long Will This Take?

The difference is between someone who can do something, and someone who has the training and experience to do that same thing professionally. A mental health professional can help you approach your situation in a new way- teach you new skills, gain different perspectives, listen to you without judgment or expectations, and help you listen to yourself. Furthermore, therapy is completely confidential. You won’t have to worry about others “knowing my business.” Lastly, if your situation provokes a great deal of negative emotion, if you’ve been confiding in a friend or family member, there is the risk that once you are feeling better you could start avoiding that person so you aren’t reminded of this difficult time in your life.

What is the difference between talking to a professional or my best friend or family?

Because each person has different therapy goals, therapy will be different depending on the individual. Our goal is to tailor the approach to your specific needs and desires.

How does it Work? What Do I have to Do in sessions?

For therapy to be effective it does require a commitment of both time and finances. Silver Linings Psych can help to make this possible in a couple of ways. We are able to take credit cards as well as Health Savings Account cards.

We can also advise you on how to get insurance reimbursement for out-of-network mental health services. Fees are discussed during the initial consultation call and vary slightly based on the therapist’s level of experience, education, and training.

How Much Will Therapy Cost?

What are my mental health benefits if the therapist I am seeing is out-of-network? How many therapy sessions a year does my plan cover?

Do I have a deductible to reach prior to my out-of-network benefits taking effect? If so, what is my out-of-network deductible? Do other out of network services from other providers count toward my total deductible?

Do I need approval from my primary care provider prior to setting an appointment with the therapist of my choosing in order to get reimbursed for services?

Once my deductible is met from out of network services, what percentage of the therapist’s session fee is covered by my plan? [Please note: your insurance company’s standard reimbursement rate for therapy may differ from your therapist’s hourly rate]. When does my deductible reset?

Can you please send me, or direct me to the link online, where I can obtain the form necessary to submit for reimbursement for my out-of-network services. Additionally, where do I submit the information once I have received it from Silver Linings Psych. [Please Note: Silver Linings Psych is easily able to give clients all necessary information to make this process of submitting for reimbursement to insurance company’s seamless at the end of each month.) 

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This is a common question and at Silver Linings Psych we understand this can be an important decision when looking to work with a therapist. Silver Linings Psych does not direct bill to insurance companies. The reason for this practice philosophy is that we truly value every client’s privacy and confidentiality. Most people do not know when therapists bill insurance companies, the therapist is required to list a diagnosis as a reason for your visit. We believe divulging this kind of personal information to insurance companies to receive reimbursement is not in the best interest of our clients. We value privacy and want our clients to have the ability to choose whether or not they want to share this type of information with their insurance companies. Lastly, many insurance companies dictate the length and type of care that fits into your health benefit package, which is not always what is best for the person. As a fee-for-service practice, we prefer to dedicate our time and attention to our clients rather than spending time and resources negotiating with insurance companies.

If you are interested in seeking reimbursement from your insurance company, on the consultation call and in the initial session, we will ensure your familiarity with how to navigate your personal insurance company if you so desire. Silver Linings Psych is considered an “out-of-network” provider.

Alternately, you may call your insurance provider prior to scheduling. Refer to the back of your insurance card for the phone number to connect with your insurance carrier and ask the following questions to a representative: The questions listed below will assist in guiding your discussion with your insurance company representative:

Do you Accept Insurance?

Visiting any of the pages on the Silver Linings Psych website or by contacting any of the therapists at SLP, by e-mail, phone or social media, does not constitute or establish a therapeutic or professional relationship.

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