Silver Linings Psych remains committed to providing excellent care to both new and existing clients through the HIPAA compliant secured telehealth platform, Simple Practice.

♦️ COVID-19 update:

FAQ

Additional Questions are Welcome!

If you or someone you know is having a mental health crisis, please call the crisis line for your county. Call 911 if there is immediate danger of physical harm.
Philadelphia County: 215.686.4420

Crisis lines provide access to staff who are specifically trained for dealing with mental health crises. Someone is available 24/7 to assess the situation, arrange for an in-person evaluation, and/or make referrals as needed.

You can also call one of the following national hotlines to be referred to the closest crisis center:
National Suicide Prevention Lifeline:
1-800-273-TALK
Crisis Text Line: 741-741

What local resources are available for coping with a mental health crisis?

We understand everyone has unexpected changes to their schedules and your therapist will work to be accommodating within reason. However, without 48 hours advance notice, you will be charged for missed/cancelled sessions. Please note: missed or cancelled sessions are not able to be submitted for insurance reimbursement.

Cancellation Policy

Suspected child abuse or dependent adult or elder abuse. Therapists are mandated reporters and required to report this to appropriate authorities.

If a client is threatening serious bodily harm to another person. Therapists are mandated reporters and required to report this to the appropriate authorities.

If a client intends to harm himself or herself. The therapist will make every effort to work with the individual to ensure their safety. However, if an individual does not work collaboratively with the therapist, it is possible additional measures may need to be taken including calling a loved one or 911 to ensure the safety of the individual.


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Generally, the therapeutic relationship between the client and therapist is confidential. However, there are a few exceptions to this rule (as required by law), including:

Is therapy confidential?

You will be required to choose a payment method prior to the start of the sessions. Prior to the intake appointment, you will receive portal access to complete intake documents and enter payment information. Silver Lining Psych uses a secured platform for all confidential information called Simple Practice.

Silver Linings Psych can provide statements of services (Superbill), if requested. This form will include all of the information your insurance company would need to reimburse you. Should your insurance company reimburse for therapy services, the payment will go from the insurance company directly to you.

Typically, Silver Lining Psych services are an eligible expense for Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA), but we encourage you to check with your health benefits to confirm.

Payments

Do I have a deductible to reach prior to my out-of-network benefits taking effect? If so, what is my out-of-network deductible amount? Do other out of network services from other providers count toward my total deductible?

When does my deductible reset?

Once my deductible is met from the out-of-network services I have received, what percentage of the therapist’s session fee is covered by my insurance plan? (Please note: your insurance company’s standard reimbursement rate for services may differ from your therapist’s fee)

Is there a limit to sessions I am able to receive coverage for in the year?

Is there a form needed by the insurance company in order to submit my invoices through Silver Linings Psych to get reimbursed for out-of-network services. If so, where can I find the form?

Can you provide me with the fax# or email address where I can submit my invoices for reimbursement to my insurance company? (Silver Linings Psych is able to easily give clients the necessary information to submit for reimbursement to your insurance company monthly.)


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Silver Linings Psych is an “out-of-network” private practice and does not accept payments from any insurance company directly. If you are interested in seeking reimbursement from your insurance company for services, your clinician will guide you during your initial session to ensure familiarity with how to navigate this process if you desire.

Alternatively, you may call your insurance provider prior to scheduling an initial intake appointment. Refer to the back of your insurance card for your insurance carrier’s phone number. The questions listed below will assist in guiding your discussion with your insurance company representative for outpatient mental health services.

Insurance