Frequently Asked Questions (FAQ)

DO YOU ACCEPT INSURANCE?

Silver Linings Psych is an “out-of-network” private practice and does not accept payments from any insurance company directly. If you are interested in seeking reimbursement from your insurance company for services, your clinician will guide you during your initial session to ensure familiarity with how to navigate this process if you desire.

Alternately, you may call your insurance provider prior to scheduling an initial intake appointment. Refer to the back of your insurance card for your insurance carrier’s phone number. The questions listed below will assist in guiding your discussion with your insurance company representative:

  • Do I have a deductible to reach prior to my out-of-network benefits taking effect? If so, what is my out-of-network deductible amount? Do other out of network services from other providers count toward my total deductible?
  • Once my deductible is met from the out of network services I have received, what percentage of the therapist’s session fee is covered by my insurance plan? (Please note: your insurance company’s standard reimbursement rate for services may differ from your therapist’s hourly rate)
  • Is there a limit to sessions I can receive in 1-year?
  • Where can I find the form necessary to submit for reimbursement for my out-of-network services?
  • Can you provide me with the fax# or email address where I can submit my Superbill for reimbursement to my insurance company? (Silver Linings Psych is able to easily give clients the necessary information to submit for reimbursement to your insurance company monthly.)

PAYMENTS

You will be required to choose a payment method prior to the start of sessions. Prior to the intake appointment, you will receive portal access to complete intake documents and enter payment information. Silver Lining Psych uses a secured platform for all confidential information called Simple Practice.

Silver Linings Psych can provide statements of services (Superbill), if requested. This form will include all of the information your insurance company would need to reimburse you. Should your insurance company reimburse for therapy services, the payment will go from the insurance company directly to you.

Typically, Silver Lining Psych services are an eligible expense for Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA), but we encourage you to check with you provider to confirm.


IS THERAPY CONFIDENTIAL?

Generally, the therapeutic relationship between the client and therapist is confidential. However, there are a few exceptions to this rule (as required by law), including:

  • Suspected child abuse or dependent adult or elder abuse. Psychologists are mandated reporters and required to report this to appropriate authorities.
  • If a client is threatening serious bodily harm to another person. Psychologists are mandated reporters and required to report this to the appropriate authorities.
  • If a client intends to harm himself or herself. The psychologist will make every effort to work with the individual to ensure their safety. However, if an individual does not work collaboratively with the psychologist, it is possible additional measures may need to be taken including calling a loved one or 911 to ensure safety of the individual.

DO YOU HAVE A CANCELLATION POLICY?

We understand everyone has unexpected changes to their schedules and providers will be accommodating within reason. With advance notice of at least 48 hours, we will attempt to reschedule your session within that week if possible. If this is not possible, or if notice is not provided in a timely manner, you will be charged for missed/cancelled sessions. Please note: missed or canceled sessions cannot be submitted to your insurance company for reimbursement.


WHAT ARE THE LOCAL RESOURCES AVAILABLE FOR COPING WITH MENTAL HEALTH CRISIS?

If you or someone you know is having a mental health crisis, please call the crisis line for your county. Call 911 if there is immediate danger of physical harm.

Philadelphia County: 215-686-4420

Crisis lines provide access to staff who are specifically trained for dealing with mental health crises. Someone is available 24/7 to assess the situation, arrange for an in-person evaluation, and/or make referrals as needed.

You can also call one of the following national hotlines to be referred to the closest crisis center:

National Suicide Prevention Lifeline:
1-800-273-TALK

Crisis Text Line: 741-741


Do you have additional questions?

Connect with Our Therapy Team



Medical Arts Building
1601 Walnut Street Suite #1128
Philadelphia, PA 19102

hello@silverliningspsych.com
(484) 206-4264

Let's Connect!