Frequently Asked Questions (FAQ)

Do you accept insurance?

Dr. Silverman is an “out-of-network” provider and does not accept payments from any insurance companies. If you are interested in seeking reimbursement from your insurance company, Dr. Silverman will guide you in the initial session to ensure your familiarity with how to navigate your personal insurance company if you so desire.

Alternately, you may call your insurance provider prior to scheduling. Refer to the back of your insurance card for the phone number to connect with your insurance carrier and ask the following questions to a representative:

  • What are my mental health benefits if the psychologist I am seeing is out-of-network? How many therapy sessions a year does my plan cover?
  • Do I have a deductible to reach prior to my out-of-network benefits taking effect? If so, how much is the out-of-network deductible? Do other out of network services from other providers count toward my total deductible?
  • Do I need approval from my primary care provider prior to setting an appointment with the psychologist of my choosing in order to get reimbursed for services?
  • Once my deductible is met from out of network services, what percentage of the psychologist’s session fee is covered by my plan? (Please note: your insurance company’s standard reimbursement rate for my services may differ from Dr. Silverman’s hourly rate)
  • Can you please send me, or direct me to the link online, where I can obtain the form necessary to submit for reimbursement for my out-of-network services?

Payments

All clients will be required to pay for services prior to the start of your session. Dr. Silverman accepts Venmo (Preferred, my Venmo name is @SilverPsych), Cash, Check, PayPal (hello@silverliningspsych.com), Zelle, and all major credit cards for payment.

Upon the client’s request, Dr. Silverman can provide statements of services, containing the information needed for you to get reimbursed by your insurance company. Reimbursement from your insurance provider for your out-of-pocket expenses to Dr. Silverman will be mailed directly to you from your insurance company.

Typically, Dr. Silverman’s services are an eligible expense for Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA), but please check with your provider to confirm.


Is therapy confidential?

Generally, the therapeutic relationship between the client and psychologist is confidential.  However, there are a few exceptions to this rule (as required by law), including:

  • Suspected child abuse or dependant adult or elder abuse. Psychologists are mandated reporters and required to report this to appropriate authorities.
  • If a client is threatening serious bodily harm to another person. Psychologists are mandated reporters and required to report this to the appropriate authorities.
  • If a client intends to harm himself or herself. The psychologist will make every effort to work with the individual to ensure their safety. However, if an individual does not work collaboratively with the psychologist, it is possible additional measures may need to be taken including calling a loved one or 911 to ensure safety of the individual.

Do you have a cancellation policy?

We understand everyone has unexpected changes to their schedules and will be accommodating within reason.  With advance notice of at least 48 hours, we will attempt to reschedule your session within that week if possible.  If notice is not provided in a timely manner, the client will be charged for missed/cancelled sessions. Please note: missed or canceled sessions cannot be submitted to your insurance company for reimbursement.


What are the local resources available for coping with mental health crisis?

If you or someone you know is having a mental health crisis, please call the crisis line for your county. Call 911 if there is immediate danger of physical harm.

Philadelphia County: 215-686-4420

Crisis lines provide access to staff who are specifically trained for dealing with mental health crises. Someone is available 24/7 to assess the situation, arrange for an in-person evaluation, and/or make referrals as needed.

You can also call one of the following national hotlines to be referred to the closest crisis center:

National Suicide Prevention Lifeline:
1-800-273-TALK

Crisis Text Line: 741-741


Do you have additional questions?

Let’s Connect



Medical Arts Building
1601 Walnut Street Suite #1128
Philadelphia, PA 19102

hello@silverliningspsych.com
(484) 206-4264

Let's Connect!